Texelana loyalty program general terms and conditions

These terms and conditions apply to the accumulation of points at Texelana BV by participating in and using the Texelana Loyalty Program.

Article 1 – General

1. With the Texelana Loyalty Program, you automatically earn points at Texelana through purchases, registration, and other activities. You can redeem these points for discounts or free shipping.
2. To use the Texelana Loyalty Program, you must create an account on the Texelana website.
3. If you are subscribed to the newsletter but have not created an account, you will still earn points, but you will not be able to view them or receive updates on your point balance. You also cannot redeem the points without an account.
4. If you have an account but have not accepted email marketing, you can view and redeem your points on your account page. However, you will not receive emails about your point balance and the loyalty program.
5. You can only use the Texelana Loyalty Program if you are 18 years or older. The Texelana Loyalty Program is excluded for business customers.

Article 2 – Account

1. An account is required to view and redeem earned points. The account can be created on the Texelana website.
   
2. You warrant that the information you provide when creating the account is accurate and complete. You are responsible for timely registration of any changes.
   
3. Furthermore, you are responsible for keeping your account login details confidential. You are liable for all use made through your account due to actions and/or omissions attributable to you, for example, in case of misuse by unauthorized third parties of your account. As soon as you know or suspect that unauthorized persons have access to your account, you must notify Texelana immediately. This does not relieve you of your obligation to prevent further misuse by, for example, immediately changing your account password. Texelana is not liable for damage resulting from unauthorized use of your account, unless this damage is the result of circumstances attributable to Texelana.

Article 3 – Earning and Redeeming Points

1. You will earn points from the launch of the Texelana Loyalty Program on July 8, 2025.
2. You can view and redeem your earned points via your account.
3. Earned points are personal and non-transferable.
4. Coupons and points cannot be exchanged for cash and cannot be combined with other discount codes or coupons.
5. Before receiving a discount, you must exchange your points for a coupon; the coupon can be easily redeemed during checkout.
6. Generated coupons are valid for 90 days.
7. You earn points for the following activities:
   Activity – Number of points
   Newsletter subscription – 100
   Birthday – 100
   Refer a friend – 100
   Follow us on Instagram – 10
   Share us on Facebook – 10
   Place an order – 1 point per €1.00
8. Points can be redeemed for the following discounts:
   Discount – Number of points
   €5.00 discount – 100 points
   €10.00 discount – 200 points
   Free shipping (worth max. €7.00) – 125 points
9. For 'refer a friend', the following applies: Copy the "referral link" from your account, found under the loyalty tab, and send it to a friend. When your friends use this link to go to the site, they will be prompted to enter their email address to create a discount coupon for their first purchase. The referral coupon is exclusive to new customers, limited to one per account, and specific to that account (email address). This means that to apply the discount, the friend must check out using the same email address. The referrer will only receive the reward once the friend's order has been completed and processed.
10. Generated coupons and redeemed points are final. They cannot be undone. Even with a return, the points will not be returned to your account.

Article 4 – Fraud Prevention and Misuse

1. Texelana reserves the right to revoke Loyalty Points, invalidate Coupons, block accounts and/or terminate participation in cases of suspected fraud, misuse or violation of these terms and conditions. In such cases, all (un)redeemed Loyalty Points and Coupons will expire without entitlement to compensation.

Article 5 – Program Modification, Suspension, and Termination

1. Texelana may unilaterally modify, suspend, or terminate the Texelana Loyalty Program and these terms and conditions.
2. Changes will be announced at least 30 days before their effective date via www.texelana.nl or by email.
3. Upon termination of the program, participants will be given a maximum of 30 days to redeem their remaining Loyalty Points, after which the points and/or coupons will expire.

Article 6 – Liability

1. Texelana is not liable for disruptions in the loyalty program or delays in sending coupons, unless there is intent or gross negligence.
2. Texelana is also not liable for obvious typos and other obvious clerical errors, for example, in case of an obvious typo and/or obvious clerical error in the displayed point balances.
3. To the extent permitted by law, in all cases, Texelana's total liability is limited to the amount of the relevant order to which the liability relates.

Article 7 – Privacy and Data Protection

1. Personal data is collected and processed in accordance with the General Data Protection Regulation (GDPR) and the privacy policy, which can also be consulted on the Texelana website.
2. Purposes of processing include: participation administration, point allocation, personalization of offers and, if consent has been given, marketing communication.