1. Register your return easily via the return portal and return the item to us within 30 days.
2. Printer-less return? Have the barcode or QR code scanned at the service point. The package will be provided with a return label at the service point.
3. Print your own return label? Print the return label and stick it on the package.
4. Hand in the package at a service point.

The product must be unused and have the original labels and/or size stickers.

• Return costs are at the customer's expense, unless an item is unsatisfactory due to our fault.
  
• Through the return portal, you can choose a refund or store credit in the form of a digital gift voucher.
  
• If you choose a digital gift voucher and the return value is higher than €30? Then you will receive a free return label for returns within the Netherlands.

By following the steps above, your return will be processed fastest and you can track the status of your return. If these steps do not work, you can send the package back manually.

Return address:
Texelana BV
Vliegwiel 28e
1792 CS Oudeschild-Texel

You can also use the European model withdrawal form to inform us that you wish to cancel your purchase. However, the use of this form is not mandatory.

Yes, you can. Would you like to receive a different size, colour, or another product? Then register your return via the returns portal and choose either a refund or store credit in the form of a digital gift voucher. You can then easily place a new order with the desired size or colour.

If you choose a digital gift voucher and the return value is higher than €30, you will receive a free return label for returns within the Netherlands.

Return costs (costs incurred when returning an item to us) are your responsibility, unless an item is faulty due to our actions (damaged/delivered other than ordered). In that case, we will cover the return costs.

If you choose a digital gift voucher instead of a refund in the returns portal, you will receive a free return label for returns with a value of €30 or more (for returns within the Netherlands only).

If you choose a refund, the return costs are your responsibility.

You have the right to withdraw from the agreement within a period of 30 days without giving any reason. This period starts from the moment you received the product.
The product must be undamaged, show no signs of use, and have original labels and/or size stickers. If this is not the case, a depreciation fee may be charged.

If you inform us of your decision to cancel the purchase within 30 days, you then have another 14 days to actually return the purchase.

If you withdraw from the entire agreement, we will refund the full purchase price within 14 days, including the shipping costs you paid with your original order. If you return part of your order, we will refund the purchase price without the shipping costs.

We will refund you using the same payment method you used for the original transaction, unless you explicitly indicate otherwise.

N.B.: custom-made items cannot be returned.

Texelana does not include a return label. You can register your return digitally via our returns portal.

We aim to credit the payment within 5 business days. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.

Yes, you can. You can return your order to one of our stores, which saves you return costs. We will process your return with our administration; this may take a few days.

At Texelana, we strive to make a positive impact on the environment together with you. That's why we would like to inform you about how we handle returned products and how you can contribute to a more sustainable return process.

When you return a product, it is not simply put back into circulation. We carefully inspect each returned item to ensure it is in good condition. If the product is still in perfect condition, it will be resold to prevent waste.

In addition, we would like to ask you to be aware of the environmental impact of returns.

• Please try to pack products as well as possible to prevent damage, and if possible, bundle returned products in one box, even if they come from different orders.
• Preferably use the original packaging. The box has a return strip so you can easily open and reseal the shipping packaging.
• Even if you can walk or cycle to the parcel point, you help contribute to a greener world. Make sure that the products to be returned are in new condition and handle them with care. At Texelana, we value sustainable returns and want to emphasize that you cannot try out products without commitment. For worn or damaged items, we will apply a depreciation.

Fewer returns, less emissions
Every return means extra transport, and thus more CO₂ emissions. A shame, right? By making a good choice beforehand, you help prevent this. That's why you'll find with us:

• Clear size charts – so you choose the right size immediately.
• Clear product photos – you see exactly what you are ordering.
• Experiences of others – reviews that give you an honest picture.

Take some time to make a conscious choice. That saves emissions and prevents hassle afterwards.

As a recipient, you can also easily do your part. Not home? Then adjust the delivery time or location in the My DHL app. This way, the delivery person is less often faced with a closed door, and no unnecessary kilometers are made. Are you going for the greenest delivery option? Then have the package delivered to a DHL ServicePoint. Do you really want to do this green? Then come walking or by bike. The CO2 emissions from your home to the service point have not yet been included and will also not be compensated.

Let's work together to protect our planet and take responsibility for our purchases.

Thank you for your support of our efforts for a more sustainable future.